How often does your shuttle run?
We offer a 24 hours a day, 7 days a week, 365 days of the year service. The shuttles run as required and we aim to limit any waiting time you may experience to a minimum.
Is the parking area secure?
Yes. All vehicles remain at Verissimo Drive – we do not drive your vehicle to a remote storage location. Our site is fully fenced with electrically powered perimeter, we have cctv monitors and operate 24/7.
How much time do we need to allow at the depot before we are due to check-in?
Please be with us at least 30 minutes prior to when you need to be at the airport (check-in/reporting time) so we can be sure of getting you to the airport in good time. If you are running late we recommend you drive straight to the airport and park there. Call us to confirm this is what you are doing and we can arrange a full refund of any pre-paid parking.
Can you shuttle us to our hotel instead of the airport?
We cannot guarantee this – our service provides free shuttle transfers between our depot and the airport terminals. By all means ask the driver however we will only accommodate this request where it does not jeopardise the plans of other customers.
Is it cheaper to book online or over the telephone?
There is no difference in cost however our online service never sleeps and is able to provide instant confirmation 24 hours a day.
Do you provide car seats?
Car seats and booster seats available on request.
Can the shuttle cater for large objects such as surfboards and bicycles?
The shuttles have a limited amount of space depending upon how many people and cases we are transferring so we would always recommend dropping larger items at the airport before driving to our depot.
What is the difference between Breakaway and Flyaway?
There is no real difference. Flyaway has been the online booking arm of Breakaway for several years but having two names caused confusion amongst our customers and so we are now focusing on the one brand – Flyaway. Rest assured though we are still the same team of people, with the same great prices providing the same great service.
Do you charge a cancellation fee?
We appreciate that plans change so if you do book and pay online and find that you are unable to travel please call us to cancel your reservation and request a refund. Please note that we do not refund ‘no-shows’.
Where are you?
How early can I arrive?
We are open 24/7, 365 days of the year.
Can I change my rego?
No problem, just reconfirm your vehicle details with our reception staff when you arrive.
Don’t know my return date, does that matter?
No, if you book by telephone we will make notes accordingly and you can pay on your return – note we cannot release your car until your account is paid. If you book online, pick your most likely return date and pay. If it changes you can pay the difference on your return or we can refund you if you have overpaid.
How do I contact you when I return?
Using either your cellphone or one of the public telephones in the Arrivals area call us on 0800 77 66 99 and select option 1 for shuttle pick up. The call will go to our driver who will advise where you need to go for pick up.